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Delete all folders and files named Synapse in the following locations:.Locate and remove all remnants of Razer Synapse from the PC.

Install and run Intel® Driver & Support Assistant (Intel® DSA) to check for and update any Intel related drivers.

How to receive the latest software updates from Windows.

Use the Windows System File Checker tool to repair missing or corrupted system files.

Note: On a laptop, all Razer devices should be disconnected so only the native keyboard and mouse can be used for the time being.

Disconnect all non-essential Razer Devices from the PC.

Under Select the Software to Uninstall, click “Select All” then click “Uninstall”.

Click Yes if the Windows User Account Control prompt opens.

Click on the first program, select “Uninstall”, then click on “Uninstall” again.

A list of Razer programs installed in Windows will appear and can vary by PC.

Click in the search box below Search, sort, and filter by drive, then type: “Razer”.

Right-click on the start icon in Windows and select “Apps and Features”.Close Synapse 2.0 from the System Tray by right-clicking on the icon and selecting “Close Razer Synapse”.Close all Synapse 3 programs by right-clicking on the icon and selecting “Exit All Apps”.Synapse 2.0 – How to export and import profiles in Synapse 2.0.Synapse 3 – How to export and import profiles in Synapse 3.Note: If a Razer ID exists and you have your profile associated with Synapse, then this step can be skipped if a local backup is not required. Note: Synapse logs should be collected and saved prior to performing a clean re-install, in the event the issue needs further investigation. Verify if Synapse 3 and/or 2.0 is installed on the PC.Here is the video on how to perform a clean re-installation of Synapse. 1.1.1 Related Manuals Perform a clean re-installation of Razer Synapse 3 & 2.0 on WindowsĪ clean re-installation of Razer Synapse is recommended if you encounter a recurring software issue.